Shipping & Returns Policy
Shipping Information
Processing Time
- Orders typically ship within 1-3 business days (excluding weekends/holidays)
- Express processing available for an additional fee
Domestic Shipping (U.S.)
| Method | Delivery Time | Cost |
|---|---|---|
| Standard | 3-7 business days | Free ($100+) or $8 |
| Expedited | 2-3 business days | $15 |
International Shipping
- Delivery time: 7-21 business days
- Customs/duties: Customer’s responsibility
- Available to select countries at checkout
Order Tracking
- Tracking number provided via email upon shipment
- Real-time updates available through carrier
Returns & Exchanges
Return Policy
- 30-day return window from delivery date
- Items must be:
✓ Unused and in original condition
✓ Original packaging and tags attached
Return Process
- Initiate return through your account dashboard
- Print prepaid return label (U.S. only)
- Ship items back within 7 days of approval
Refund Details
- Processing time: 5-10 business days after receipt
- Original shipping fees non-refundable
- Refund issued to original payment method
Exchanges
- Currently not available
- Suggested alternative: Return for refund and place new order
Non-Returnable Items
✗ Final sale items (clearly marked)
✗ Personalized/custom orders
✗ Used or damaged items
Important Notes
• Damaged items: Contact us within 48 hours with photos
• Lost returns: Not responsible for returns without tracking
• Holiday policy: Extended return window for gifts purchased Nov 15-Dec 25