Frequently Asked Questions (FAQ)
Orders & Shipping
Q: How long does order processing take?
A: Most orders ship within 1-3 business days (excluding weekends/holidays). Express processing is available for an additional fee.
Q: What shipping methods do you offer?
A:
- Standard (3-7 business days) – Free for U.S. orders over $100
- Expedited (2-3 business days) – $15 flat rate
- International (7-21 days) – Carrier and rates vary by destination
Q: Can I change my order after it’s placed?
A: Contact us immediately via your account. Changes are only possible if the order hasn’t shipped.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days for unused items with tags. Full policy here.
Q: How do I start a return?
A: Log in to your account, select your order, and follow the return instructions.
Q: Do you offer exchanges?
A: Not at this time. We recommend returning the item and placing a new order.
Products & Care
Q: How do I clean my handbag?
A: Use a soft, damp cloth for spot cleaning. Avoid harsh chemicals.
Q: Are your bags waterproof?
A: Our bags are water-resistant, but not fully waterproof. Avoid prolonged exposure to moisture.
Q: Do you restock sold-out items?
A: Some items may be restocked. Sign up for back-in-stock alerts on the product page.
Payments & Discounts
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and Apple Pay.
Q: Can I use multiple promo codes?
A: No, only one promo code per order.
Q: Where do I enter my discount code?
A: Apply it at checkout in the “Promo Code” box.
Account & Security
Q: How do I reset my password?
A: Click “Forgot Password” on the login page and follow the instructions.
Q: Is my payment information secure?
A: Yes! We use SSL encryption and never store full payment details.
Q: Can I delete my account?
A: Yes—submit a request via your account settings.
Need More Help?
Visit our Help Center for detailed guides or to submit a request.